RETURNS, REFUNDS & REPLACEMENTS

What is Julie Young’s return policy?

At Julie Young, every product is carefully curated and quality-checked before it reaches you. As such, all sales are considered final and we do not offer returns or refunds. However, if you receive an incorrect or defective item, we’ll make it right. Please contact us within 24–48 hours of receiving your order:

📮 shop@julieyoung.com
📲 WhatsApp: +65 8033 6691 (text only)

Our team will assist you promptly.

Can I try a product before purchasing?

As an online-exclusive store, we do not offer testers or sample sizes at this time. We recommend reviewing the ingredient list and product details carefully to ensure it suits your skin type and preferences before making a purchase.

What if I change my mind after placing an order?

Once an order is confirmed, it is processed immediately to ensure timely delivery. For this reason, we’re unable to accommodate returns or refunds for change-of-mind purchases. We kindly encourage reviewing your order carefully before checkout